Privacy Policy

1. Free Trial

New users receive 20 free credits upon registration. These credits allow you to try Sello's full functionality before committing to a paid plan. No payment information is required to start the free trial.

2. Subscription Refunds

We offer refunds under the following conditions:

• Monthly subscriptions: Refund requests within 48 hours of payment will be honored if you have used fewer than 20% of your monthly credits.
• Annual subscriptions: Refund requests within 7 days of payment will be honored on a pro-rata basis, deducting the standard monthly rate for any months of service used.
• Technical issues: If the Service is unavailable for more than 24 consecutive hours due to our infrastructure, you may request a pro-rata refund for the affected period.

3. Non-Refundable Items

The following are not eligible for refunds:

• Credits already consumed (used for generation operations).
• Subscription periods that have already elapsed.
• Accounts terminated for Terms of Service violations.
• Dissatisfaction with AI output quality (we encourage you to try the free trial first).

4. How to Request a Refund

To request a refund, email hi@sello.cn with:

• Your registered email address or username.
• The subscription date and plan type.
• A brief explanation of the reason for your refund request.

We aim to process all refund requests within 5 business days. Approved refunds will be returned to the original payment method.

5. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to hi@sello.cn first — most issues can be resolved quickly.